The Swedish Behavioural Economist

Tag Archives: SAS

Did you know that there are more people living today than has ever died? The question is disliked by many people because they have to start their thinking engines – hard work for a lot of people. We are in what Daniel Kahneman call system 1, default mode, all day, or at least for 99,9% of the day. We rev up our thinking engines only occasionally and it is hard work. Our days pass and we hardly ever study what is going on around us.

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It is estimated that there are 3 times more people that have died than is alive today and my statement above was a myth – but hopefully it got you going.

I recently attended a presentation by the CEO of SAS. He was really good but during the turnaround-story I noticed that the new SAS was all about that things in the airline industry think are important, things like connections and price. The same day I met with the CEO of a Stockholm-based company with operations in 86 countries. He confessed that he hated SAS because of the poor culture: “The most important people for SAS are the employees. They do not care if they arrive on time and the crew never goes the extra mile to make you comfortable.” I tend to agree. Why don’t they just ask the passengers what they think? Venture out of system 1 for a brief moment…

Read more at EQapital.com

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